Guide to Filing an Insurance Complaint for Skin Condition Patients & Providers

If you or your patient has been denied access to treatment, you have the right to file a complaint.

STEP 1: Try to Resolve the Issue Directly

Before you file a request for assistance or complaint with your state’s consumer services office, you should first contact the insurance company to try and resolve the issue. If you do not receive a satisfactory response, then contact your state’s consumer services office.

STEP 2: File an Official Complaint

Information and state-specific links for filing a complaint are available on the page below.

Aside from the reason for your complaint, be prepared to provide the following information regarding your situation:

• Name and contact information of the patient or provider filing the complaint;

• Name of insurance company, type of insurance and state where the plan was purchased;

• Claim information, including policy and claim numbers, and dates;

• What you consider to be a fair resolution.

Most states are required to follow up in a defined period, usually 30-45 days.

STEP 3: Share a Copy of Your Complaint

The Derma Care Access Network tracks complaints related to care and treatment denials to help follow-up on systemic access challenges. Sharing your story will help other patients get access to treatment. Please email a copy of your complaint to: dcan@woodberryassociates.com.

FILE A COMPLAINT

Click on your state below to submit a complaint.