Report Insurance Issues
If you or your patient has been denied access to treatment, you have the right to file a complaint.
The Derma Care Access Network tracks complaints related to care and treatment denials to help follow-up on systemic access challenges. Sharing your story will help other patients get access to treatment.
How to file
Try to resolve the issue directly
Before you file a request for assistance or complaint with your state's consumer services office, you should first contact the insurance company to try and resolve the issue. If you do not receive a satisfactory response, then contact your state's consumer services office.
File an official complaint
Information and state-specific links for filing a complaint are available below. Most states are required to follow up in a defined period, usually 30–45 days.
Share a copy of your complaint
DCAN tracks complaints related to care and treatment denials to help follow-up on systemic access challenges. Please email a copy of your complaint to [email protected].
File a complaint
Click on your state below to submit a complaint. Each state links out to its own insurance department portal — your complaint is filed directly with the regulator, not with DCAN.
Select any state on the map
What to include
Aside from the reason for your complaint, be prepared to provide the following information regarding your situation:
- Name and contact information of the patient or provider filing the complaint
- Name of insurance company, type of insurance and state where the plan was purchased
- Claim information, including policy and claim numbers, and dates
- What you consider to be a fair resolution